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Nous — Privacy Policy
Why This Matters
Your reflections are your most personal thoughts — the daily journal entries where you explore who you are and who you’re becoming. Users are trusting us with their inner monologue. Our privacy policy isn’t a legal checkbox; it’s a promise. We will never sell reflection data, use it for ad targeting, or share private messages with third parties. This policy exists so users can engage authentically without fear that their self-discovery journey will be monetized in ways they didn’t consent to.How This Policy is Organized
This policy follows the flow of your data through our system:- What we collect — Information you provide, automatically collected, and from third parties
- How we use it — Core purposes and what we explicitly never do
- How long we keep it — Retention periods by data type
- Who we share it with — And why
- Your rights — How to access, correct, or delete your data
Information We Collect
Information You Provide
| Category | Examples | Usage |
|---|---|---|
| Account | Email, password (hashed), name, date of birth | Creating your account |
| Profile | Photos, bio, AI personality preference | Building your dating profile |
| Reflections | Daily photo prompts, quiz answers, journal entries | Your personal timeline |
| Match Communications | Messages in 3-way chat, Caring Moments | Communication with matches |
| Payment | Subscription tier, transaction history | Processing payments |
Information Collected Automatically
| Category | Examples | Usage |
|---|---|---|
| Device | Device type, OS version, unique device ID | App functionality |
| Usage | Feature usage, session duration, interaction patterns | Improving the app |
| Log Data | Crash reports, performance data | Debugging issues |
Information from Third Parties
- Clerk (Auth): We use Clerk for authentication. They provide account credentials and may collect certain device data per their privacy policy.
- Cloudflare: Our infrastructure provider may collect basic connection metadata.
How We Use Your Information
Core Purposes
- Providing our services — Running the app, matching users, facilitating communication
- Improving experience — Understanding how users engage, fixing bugs, adding features
- Safety & moderation — Detecting harmful behavior, enforcing Terms of Service
- Communication — Sending notifications (if opted in), responding to support requests
- Sell your personal information to advertisers
- Use your reflection content for ad targeting
- Build advertising profiles
- Share your private messages with third parties
- Use AI to generate fake messages in your name
Data Retention
| Data Type | Retention Period | Deletion |
|---|---|---|
| Account information | While account active + 30 days | Full deletion on request |
| Reflections (private) | While account active + 30 days | Full deletion on request |
| Messages in Official relationships | Perpetually (encrypted) | Account deletion removes access |
| Payment records | 7 years (legal requirement) | Cannot delete (legal) |
| Device/usage data | 2 years | Automatic deletion |
Sharing Your Information
We share data only in these circumstances:
- With your consent — You explicitly approve sharing (e.g., sharing a Caring Moment)
- Service providers — Companies that help us operate (hosting, authentication, payments)
- Legal requirements — When required by law or to prevent fraud/harm
- Business transfers — If Nous is acquired, your data transfers to the new entity
Service Providers
| Provider | Purpose | Data Shared |
|---|---|---|
| Clerk | Authentication | Email, auth tokens |
| Cloudflare | Infrastructure | Connection metadata |
| Stripe | Payment processing | Subscription status |
| Anthropic (via Mastra) | AI features | Reflection text (for caption generation, etc.) |
Your Rights
You can:
- Access — Request a copy of all data we hold about you
- Correct — Update inaccurate account or profile information
- Delete — Request account deletion (complete within 30 days)
- Export — Download your reflections in JSON format
- Object — Opt out of non-essential data collection
- Restrict — Limit how we process certain data
How to Exercise Your Rights
Email privacy@petitnous.com with your request. We respond within 72 hours. For account deletion: Settings → Account → Delete Account (immediate) or email privacy@petitnous.com.Children’s Privacy
Nous is not intended for users under 18. We do not knowingly collect information from minors. If we discover a minor has created an account, we delete it immediately.International Data Transfers
Nous is operated from the United States. If you’re outside the US, your data will be transferred to and processed in the US, which may have different privacy laws than your country. By using Nous, you consent to this transfer.Security
Security Measures
Security Measures
We implement industry-standard security measures: encryption in transit (TLS 1.3), encryption at
rest (AES-256), regular security audits, and employee access controls.
Breach Notification
Breach Notification
No system is 100% secure. If a breach occurs, we will notify affected users within 72 hours per
our breach notification policy.
Changes to This Policy
Policy Update Process
Policy Update Process
We update this policy when our practices change. For significant changes: we email existing users
30 days before changes take effect, post notice in-app for 30 days, and update the “Effective
Date” at the top.